Outsourcing is an engagement where a particular activity is completely outsourced to IonIdea and will be controlled by certain service level agreements.Typical outsourcing engagement can be in the area of Customer Support, Help Desk, Prototyping, Proof of Concept, Maintenance and Enhancement of existing products while Client is designing and developing next generation product/service.
In this type of engagement, complete knowledge transfer is done to IonIdea and an outsourcing engagement is drawn up with very clear service level agreements.
This covers the entire gamut of activities apart from the normal project models. Our outsourcing model involves the complete life cycle of product development.
It takes care of:
Design
Development
Maintenance
Enhancement
Support
We also provide help desk and customer support facilities.
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